Privacy Policy

Introduction

Welcome to Pictofable, where we create truly personalized storybooks. Protecting your privacy and personal information is important to us. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We collect the following types of information to create personalized storybooks and provide our services:

Personal Information:

• Name: Used to personalize the storybook text.
• Images: Photos you upload to be used for face integration.

Parent/Guardian Information:

• Name
• Email Address: Used for communication regarding your order.
• Mailing Address: Used to ship the personalized storybook.
• Payment Information: Collected and processed by our third-party payment processor, Stripe.

How We Use Your Information

We use the collected information for the following purposes:

1. To create and customize your personalized storybook.
2. To communicate with you regarding your order.
3. To process your payment and handle transactions.
4. To ship the finished product to your provided address.
5. To improve our services and user experience.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except for the following situations:

Service Providers

We use third-party service providers such as Stripe for payment processing, Cloudinary for image storage, and other services for AI face integration. These providers have access to the information needed to perform their functions but are obligated not to disclose or use it for other purposes.

Legal Requirements

We may release your information if required to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Image Storage and Processing

External service providers are used to facilitate face integration technology. These providers may store and process your images to create the personalized storybook.

Payment Processing

All payment transactions are processed through Stripe, a secure and PCI-compliant third-party payment gateway. We do not store your payment information on our servers. Stripe's privacy policy can be found here.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology.

Your Rights

You have the right to:

1. Access the personal information we hold about you.
2. Request corrections to any inaccurate or incomplete personal information.
3. Request deletion of your personal information, subject to certain legal obligations.
4. Withdraw consent for us to use your personal information at any time.

To exercise these rights, please contact us at customerservice@pictofable.com or use the contact form: Contact Us.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or through a notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please use the form on the contact us page: Contact Us.

Effective Date: 05/18/2024